ARMS QR Code Rating System:
The ARMS Rating System is a QR-based customer feedback rating program designed to enhance the monitoring of service levels, ultimately improving the overall quality of customer service. The process unfolds as follows:
1. Company Registration/Login/Package Selection:
A streamlined and efficient registration and login process with flexible package options tailored to business needs.
2. Employee/Section Assignment:
Easily add employees or sections, each assigned a unique QR Code for efficient identification.
3. Customer Feedback Submission:
Customers can effortlessly scan the assigned QR Code with their mobile phones to provide feedback on customer service.
4. Tailored Feedback Questions:
Customize feedback questions for each QR Code, allowing businesses to gather specific insights as needed.
5. Intuitive Response Options:
Customers express feedback using colored smiley faces (Very happy, Happy, Unhappy, Very unhappy) or a Thumbs up/Thumbs down for Yes/No responses.
6. Comment Requirement:
Comments under “Tell Us More” are optional, except when choosing the “Very unhappy” option (contact details, however, remain optional).
7. Notification Alerts:
Businesses receive timely email alerts when the “Very unhappy” option is chosen, ensuring prompt attention to critical feedback.
8. Scorecard and Analysis:
Customer input is instantly uploaded, generating a comprehensive ratings report for each staff member or section per QR Code, presented as a percentage out of 100. The rating report also provides information on customer rating counts, date/time, and client comments. This enables both management and employees to pinpoint areas for improvement and implement enhancement strategies.
9. Progress Reports/Motivation:
Weekly/Monthly progress reports aid staff by providing feedback on customer counts and ratings.
The Incentive report will assist in rewarding positive behavior and acknowledging good performance.