How It Works

The ARMS Rating System is a QR-based customer feedback rating program designed to enhance the monitoring of service levels, ultimately improving the overall quality of customer service.

Company Registration

A streamlined and efficient registration and login process with flexible package options tailored to business needs.

Employee/Section Assignment

Easily add employees or sections, each assigned a unique QR Code for efficient identification.

Customer Feedback Submission

Customers can effortlessly scan the assigned QR Code with their mobile phones to provide feedback on customer service.

Tailored Feedback Questions

Customise feedback questions for each QR Code, allowing businesses to gather specific insights as needed.

Intuitive Response Options

Customers express feedback using coloured smiley faces (Very happy, Happy, Unhappy, Very unhappy) or a Thumbs up/Thumbs down for Yes/No responses.

Comment Requirement

Comments under ‘Tell Us More’ are optional, except when choosing the ‘Very unhappy’ option (contact details remain optional).

Notification Alerts

Businesses receive timely email alerts when the ‘Very unhappy’ option is chosen, ensuring prompt attention to critical feedback.

Scorecard and Analysis

Customer input is instantly uploaded, generating a comprehensive ratings report for each staff member or section per QR Code, presented as a percentage out of 100.

Progress Reports

Weekly/monthly progress reports aid staff by providing feedback on customer counts and ratings. The Incentive report assists in rewarding positive behavior.